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About Project
Taskimony Staffing is a Laravel-based platform designed to streamline driver onboarding and ride booking for Taskimony and Karriage services in the USA. The platform emphasizes video calling and recording for onboarding and training, alongside an AI chatbot for real-time user support. Features include driver registration, verification, payment setup via Stripe Connect, trip management, and video-based training modules.
Our team developed a robust, video-centric platform and conducted comprehensive QA to ensure functionality, security, and usability.
Project Role: Development and QA
Project Type: Web Application (Desktop + Mobile)
Problem Statement
Taskimony required a secure, video-centric platform to support driver onboarding, ride booking, and real-time user assistance via an AI chatbot. Key challenges included:
- Implementing reliable video calling and recording with the Agora SDK
- Ensuring secure payment integration with Stripe Connect
- Delivering accurate trip management and chatbot functionality
Issues in video performance, mobile responsiveness, or security could disrupt driver onboarding and user trust. The project aimed to design, develop, and test a scalable platform for a successful launch.
Challenges
Taskimony Staffing faced several critical challenges in building a video-centric driver onboarding and ride booking platform. Reliable video calling and recording between drivers and riders were inconsistent, with location-based issues preventing connections until drivers reached the correct spot. The driver onboarding process had multiple production-level errors, including failing or unpredictable form fields, which threatened smooth registration and notifications. Payment integration, trip management, and AI chatbot functionality also required precise handling to ensure data accuracy, security, and usability. Additionally, cross-device compatibility and mobile responsiveness were essential to deliver a seamless experience for drivers and administrators across platforms. Without thorough QA and debugging, these issues could have compromised user trust, onboarding efficiency, and platform adoption.
Solution and Implementation
1. Custom Laravel Development
We built a Laravel-based platform with:
- Driver registration & verification quizzes
- Trip management (one-way, recurring, round-trip)
- Admin panel functionalities
- Next.js + Agora SDK for high-quality video calling & recording
- Proprietary Pricing Algorithm for trip cost calculation
- Custom Carrier Vetting System for reliable driver assignments
- AI chatbot (LangChain + FastAPI) for real-time onboarding & trip support
Artifacts: Video calling/recording module, AI chatbot interface, Admin panel design
2. Secure Payment and Analytics Integration
- Integrated Stripe Connect for secure driver payments
- Secure storage of video recordings for compliance
- Google Analytics for user & trip engagement tracking
- Cloudflare for security, DDoS protection, and video optimization
Artifacts: Stripe Connect payment flow, Video storage system, Analytics dashboards
3. QA and Cross-Device Testing
- End-to-end testing of driver registration, video calls, trip booking/cancellation, chatbot flows, and payments
- Used Chrome DevTools, BrowserStack, and Lighthouse for responsiveness across desktop & mobile browsers
- Security validation for Stripe flows, chatbot encryption, and video storage
- Bug tracking via Asana + test cases in Google Sheets
Artifacts: Mobile responsiveness test results, Chatbot security dashboard, Video call stress tests
4. AI-Powered Chatbot Integration
- Implemented LangChain-powered chatbot for instant responses on driver queries, trip status, and payments
- Escalation system for unresolved queries → human support
- 24/7 conversational interface via web widget
Artifacts: Chatbot conversation flow, Query escalation dashboard
5. Dynamic Trip Management Tools
- Admin tools for creating, editing, or canceling bookings
- Mandatory cancellation/edit reasons with clear audit trail
- Automated email + SMS notifications to drivers & bookers
- Request Change forms and detailed trip management tables
Artifacts: Trip booking/edit interface, Cancellation audit trail dashboard
Results & Achievements
- Stability: Bug-free launch with reliable video calling, recording, and chatbot features.
- Engagement: AI chatbot reduced support queries by 30%, improving driver satisfaction.
- Reliability: Secure payment via Stripe, encrypted video storage, mobile-first performance.
- Efficiency: Flowcharts and QA testing improved transparency in ride lifecycle management.
- Knowledge Support: Created a video tutorial for Taskimony desktop to guide client teams on platform usage and deployment.
Business Impact
The comprehensive development and QA process transformed Taskimony Staffing into a stable, secure, and user-friendly platform. Video calling and recording now function reliably, enabling smooth driver onboarding and training, while the AI-powered chatbot reduced support queries by 30%, improving engagement and driver satisfaction. Secure Stripe Connect integration and encrypted video storage enhanced user trust and compliance. Dynamic trip management tools, along with detailed audit trails for cancellations and edits, streamlined administrative workflows, and improved operational efficiency. Overall, the platform delivered a polished, scalable, and AI-supported solution that strengthened Taskimony Staffing’s ability to manage drivers, facilitate ride bookings, and provide real-time support, positioning the company for sustainable growth in the competitive logistics space.
Team Involved
Full Stack Developer (Laravel, API) / WordPress Developer
Mern Stack Developer
QA and Testing
Key Tools & Platforms Used
Timeline Summary
Conclusion
The Taskimony Staffing platform, developed and tested by our team, provides a robust, video-centric, and AI-supported solution for driver onboarding and ride booking. By leveraging Laravel, Next.js with Agora SDK, Stripe Connect, LangChain, FastAPI, Asana, and Chrome DevTools, we delivered a successful launch that empowers drivers and administrators with efficient, secure, and engaging tools.